Last updated: August 27, 2026
This policy is a general description of website practices and does not reduce any mandatory privacy rights available under applicable law.
1. Scope of this policy
This Privacy Policy applies to the Kemo SAT website, ordering journey, customer communications, and support interactions. It explains the categories of information that may be handled when you browse the site, request a trial, purchase access, or contact support.
Third-party applications, payment providers, and websites have their own privacy practices. Review their policies before providing information to them.
2. Information we may collect
Information you provide
- Contact and order details you submit during checkout or support.
- Messages, troubleshooting details, and device or application information you choose to share.
- Program-application information for reseller or affiliate enquiries.
Information generated during use
- IP address, browser type, device type, referring page, timestamps, and basic server logs.
- Cookie or similar identifier data where those technologies are used.
- Order status, transaction reference, plan, and payment confirmation. Where an external payment processor handles payment, its own policy controls the payment details it receives.
3. How information may be used
- Provide requested trials, subscriptions, setup guidance, and support.
- Confirm, administer, and protect orders and accounts.
- Respond to questions, refund requests, reseller applications, and affiliate applications.
- Maintain website security, prevent fraud or abuse, and diagnose technical problems.
- Measure and improve website content, performance, and customer experience.
- Meet legal, tax, accounting, or regulatory obligations that apply.
6. Retention and international processing
Information may be retained for as long as needed to provide service, keep appropriate transaction and support records, resolve disputes, prevent abuse, and meet legal obligations. Because website and service providers may operate in different countries, information may be processed outside your country under the safeguards required by applicable law.
7. Security
Reasonable technical and organizational measures are used to protect information. No website or transmission method can be guaranteed completely secure. Never send full payment-card numbers, crypto recovery phrases, or unrelated passwords through support messages.
8. Your privacy choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection; withdraw consent; or complain to a data-protection authority. These rights can be limited by legal exceptions and recordkeeping duties.
Send a clear request through Contact Us. Identity verification may be required before acting on a request.
9. Children and third-party services
The website is not directed to children who cannot legally enter a service agreement in their location. Third-party IPTV players, stores, payment providers, messaging services, and linked services operate under their own terms and privacy policies.
10. Updates and contact
This policy may be updated when practices, services, or legal requirements change. The date shown on this page identifies the latest published version.
For a privacy question or request, use the Kemo SAT contact page.
Privacy policy questions
What information may Kemo SAT collect?
Information may include details you provide during an order or support request, device and application information you choose to share, basic server logs, and transaction or plan records needed to administer the service.
Does Kemo SAT sell customer information?
Kemo SAT does not describe customer information as a product for sale. Information may be shared with necessary service providers or authorities only for the purposes and circumstances described in this policy.
Can I request access, correction, or deletion?
Depending on your location and applicable exceptions, you may be able to request access, correction, deletion, restriction, portability, or objection through the Contact page. Identity verification may be required.
Does the website use cookies?
The website may use essential storage or cookies for security, navigation, checkout, and operation. Analytics or preference technologies may also be used when enabled, and browser controls can block or remove them.
How long is information retained?
Information may be kept only as long as reasonably needed to provide service, maintain appropriate transaction and support records, prevent abuse, resolve disputes, and meet applicable legal obligations.
Need help from Kemo SAT?
Use the official contact routes for order, setup, account, privacy, refund, reseller, or affiliate questions.