Refund Policy

1. Digital-service nature

Kemo SAT supplies digital access and setup information. Delivery may begin shortly after an order is confirmed. Because digital credentials can be issued and used immediately, refund eligibility differs from the return of a physical product.

Review the plan, duration, number of devices, supported applications, and any trial option before confirming payment.

2. Requests that may be eligible

A refund or billing correction may be considered when:

• A duplicate charge is verified.
• Paid access was not delivered and support could not complete delivery.
• A material service fault within Kemo SAT's control remains unresolved after reasonable troubleshooting.
• The checkout information materially differed from the access supplied.
• Applicable consumer law requires a refund or another remedy.

3. Requests normally not eligible

Subject to mandatory law, a request will normally not qualify when access was delivered and works as described, or when the issue results from:

• A change of mind after credentials were issued or used.
• An unsupported device, outdated player, incorrect setup, or incorrectly entered credentials.
• Internet-provider restrictions, local network quality, VPN configuration, or insufficient bandwidth.
• A third-party player license, app-store decision, or device limitation.
• Account sharing, prohibited use, abuse, or a breach of the Terms of Use.
• Temporary maintenance or a short interruption that is resolved within a reasonable period.

4. How to request a review

1. Contact support as soon as reasonably possible through Contact Us.
2. Provide the order reference, purchase date, plan, device, player, and a clear description of the problem.
3. Do not send a full payment-card number, wallet recovery phrase, or unrelated passwords.
4. Complete reasonable troubleshooting so support can distinguish a delivery issue from a device, application, or connection issue.

Submitting a request does not automatically guarantee approval. Each request is assessed using the order information, service records, troubleshooting outcome, checkout terms, and applicable law.

5. Approved refunds and timing

When approved, a refund is normally returned through the original payment method where technically possible. Banks, card networks, payment providers, and blockchain transactions can affect processing time and available reversal methods. Any approved alternative will be confirmed through support.

6. Renewals and cancellation

Any recurring or renewal terms shown during checkout apply to that order. To stop a future renewal, contact support before the renewal is processed. Cancelling future renewal does not automatically create a refund for an access period that has already started.

7. Payment disputes

Contact support before opening a payment dispute so there is an opportunity to investigate delivery or billing records. Fraudulent disputes, duplicate recovery, or misuse of a payment process may lead to access suspension and preservation of relevant records.

8. Local rights and contact

Nothing in this policy removes consumer rights that cannot legally be excluded. Where checkout terms or local law provide stronger rights, those rights apply.

Start a refund review through the contact page.